Terms of Service

These terms cover the services provided by AutoMateScale.us ("we", "us"), operated by Waqas Ahmad. By engaging us to build or run an AI agent, you agree to what follows.

We design, build, host and maintain AI agents across voice, WhatsApp, Instagram and website chat, along with the automations and dashboard access that support them. The exact scope for your business is whatever we agree in writing before work starts.

AI agents are not perfect. They can misunderstand a caller, mishear a name, or fail to handle a request. We build in fallbacks — taking a message, transferring to a person — but we do not warrant that an agent will handle every conversation correctly.

Two costs apply: a build fee, and the ongoing cost of running the service, which depends on your call and message volume. Both are quoted before work begins.

Running costs are billed as incurred. If your volume changes materially, your running cost changes with it — we will flag it rather than let a surprise arrive on an invoice.

Conversations, transcripts, recordings, contact details and bookings generated by your agent belong to you. We store them to provide the service and to show them to you in your dashboard.

We do not sell your data, and we do not share it with anyone other than the providers needed to run the service — telephony, AI model, hosting and calendar providers.

You can request an export of your data, or its deletion, at any time. On deletion we remove it from our systems within a reasonable period, except where we are required to keep records.

You are responsible for making sure your use of an AI agent complies with the recording, consent and privacy rules that apply where your customers are. Those rules differ by country and state. We will build to whatever requirements you tell us apply.

Your number remains yours. If you stop working with us, we will release or port it back to you and will not hold it as leverage.

We depend on third-party providers for telephony, AI models, messaging platforms and hosting. Outages at those providers can interrupt your agent, and we cannot guarantee uninterrupted service. We will tell you when something is down rather than wait for you to notice.

You can stop the service at any time by telling us. There is no notice period and no cancellation penalty. Fees already incurred remain payable; anything prepaid and unused is refunded.

We are liable for our own failure to provide the agreed service. We are not liable for indirect or consequential losses — for example, business lost because an agent handled a conversation badly or a third-party provider went down. Our total liability is limited to the fees you paid us in the three months before the claim.

If we change these terms we will tell existing clients directly rather than quietly updating this page. Changes apply from the date we notify you.

Questions about these terms, your data, or anything else: reach us on WhatsApp or through the contact form on our homepage.